Support Center
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Frequently Asked Questions
How do I get a quote?
Answer a few questions in the 30-second quote form and an estimated range appears as you go. Fixed prices for common project types are public on the menu page. Get a quote · Price menu
How does a project proceed?
Quote → contract → milestone-based development → inspection → delivery. Payment is split by milestone, so you never pay the full amount up front. How it works
Do I own the source code?
Yes — full source code is delivered with the project, and accounts and keys needed for operation are transferred to your name. Ownership guide
What about maintenance after delivery?
Monthly maintenance plans with a defined SLA are available, or you can request one-off fixes as needed. Maintenance SLA
How do I check my existing inquiry?
Use the inquiry lookup page with your inquiry number or email — no account required. Inquiry lookup
Frequently asked
Looking here first is usually faster. Anything not covered below, write in and we reply within 24 hours on business days.
How long does a reply take
Within 24 hours on business days. On weekends and public holidays we receive the message but reply on the next business day. Anything involving a quote takes one to three days because the figure has to be checked.
What should I write to get a quote
What, for whom, and how often. "Please build an online store" prices far less accurately than "200 products, card payment and bank transfer, and stock visible in the admin screen". You do not need a spec document. A hand sketch, an Excel template or a link to a competing service is enough.
Can the quoted price go up later
Not while the scope holds. We sell at listed prices, so once the scope is fixed the price is fixed with it. If screens or features are added we treat that as a scope change, tell you what it adds, and only then proceed.
How is payment split
Into a kickoff payment, an interim payment and a balance. The contract states what has to be finished before each falls due, and the balance comes after acceptance testing. For smaller amounts we sometimes split it in two.
Do I get the source code
Yes if it is part of the delivery scope. The contract states up front whether source code, server accounts and deployment configuration are included. Without that clause moving to another vendor later becomes difficult, so we settle it at contract time.
What if bugs appear after delivery
The contract sets a free-fix period. Within it, defects inside the delivered scope are fixed at no charge. Requests for new features outside that scope are quoted separately, and where that line sits is agreed in writing beforehand.
Can I get a refund
In full before kickoff. After kickoff we settle based on the stages completed by then. The detailed terms are on the refund policy page.
Will I get sales calls
No. We contact you by email and in the inquiry thread only. We ask for a phone number so it is available at moments that need identity confirmation, such as contracting and payment.
How much of my idea do I have to reveal
As much as it takes to price the work. You do not need to describe core algorithms or trade secrets. If it worries you, ask for an NDA before any contract.
Where do I see my messages
Signed in, they collect in the support area. If you wrote in without signing in, the reply goes to the email you gave. Progress on an inquiry is visible in the lookup page with your number and contact.
How does the contract work
Accept the quote and we send a draft contract. You read it on screen, leave change requests there, and once agreed it is signed electronically. No paper and no seal. Leaving a change request pauses signing until we have applied it, then it reopens.
Can I get a tax invoice
Yes. Send us the business registration number and the contact email and it is issued once payment is confirmed. VAT is shown separately on the quote, so check the total before paying.