Cancellation & Refund Policy

1. Before you pay

Software development is an intangible, made-to-order service in which people and time are committed as soon as work begins. The method of provision, the expected period (in business days), and the scope of work (included and excluded features) are stated in detail in the quotation and electronic contract before payment. You review these before paying the initial payment and entering into the contract.

2. When you can cancel, and the refund basis

1. Before development begins: Even after the initial payment, if actual development (writing code) has not yet started, the initial payment is refunded. If planning, consultation, or design costs have already been incurred by the time of cancellation, those actual costs are deducted; where none have been incurred, a full refund is made.
2. After development begins: Once provision of the intangible service has started, withdrawal of purchase for a mere change of mind may be restricted under Article 17(2) of the Act on the Consumer Protection in Electronic Commerce. Even so, any amount paid in excess of the portion already provided is refunded under paragraph 3 below.

3. Partial refund by stage of progress

For cancellation after development begins, the refund is calculated as follows: the value of work already completed and in progress (the price of completed milestones plus the committed portion of the milestone in progress) is deducted, and the remainder is refunded.

The progress rate is based on completed milestones and the actual portion committed to the milestone in progress, and the basis (milestone breakdown) is provided with the calculation.

• Example 1 — planning done, before development starts: Total price KRW 5.5M (incl. VAT), 50% initial payment of KRW 2.75M paid. If the progress rate is 20% (planning complete), the completed value is KRW 1.1M, so refund = 2.75M − 1.1M = KRW 1.65M.
• Example 2 — cancelled well into development: Under the same terms, if the progress rate is 40%, the completed value is KRW 2.2M, so refund = 2.75M − 2.2M = KRW 0.55M. (Where the completed value exceeds the amount paid, no refund is due, and the Supplier does not separately bill the excess, save for any balance due under the contract.)

4. Cancellation before delivery

Cancellation before delivery of the final deliverable follows the stage-based basis in paragraphs 2 and 3.

5. Defects after delivery

1. For 30 days from acceptance, functional defects (the deliverable not operating as agreed) are remedied free of charge.
2. If a defect is reported within the warranty period and the Supplier fails to remedy it, the consumer may claim a price reduction or refund corresponding to that defect.
3. Problems caused by changed or added requirements, modification by the consumer or a third party, changes in the consumer's environment, or changes in external services, APIs, or platforms are not defects and are handled as separate, chargeable work.

6. Fault of the Supplier (developer)

Where non-delivery, material delay, or breach is attributable to the Supplier, the consumer may terminate the contract and claim a full refund of amounts already paid, without prejudice to any claim for damages under applicable law.

7. Refund method and timing

1. Refunds are, in principle, made through the same means used for payment. Where a refund to the original means (e.g. bank transfer) is not possible, it is made to an account designated by the consumer.
2. Refunds are processed within 3 business days of the date the reason and amount are confirmed. Actual settlement may take additional time depending on the card issuer, payment gateway, or overseas payment (e.g. PayPal).

1. Term, billing cycle, and how to cancel

Maintenance and server rental are term services. The term and billing cycle (monthly or annual prepayment) of each product are disclosed before payment. You may cancel by email (admin@freesi.net) or via in-service inquiry; we guide you through the process on receipt.

2. Maintenance (monthly, 3-month minimum) — refund of the undelivered portion on early termination

Maintenance is a monthly product: a net fee of KRW 300,000 per month (plus VAT; KRW 330,000 incl. VAT) for 4 hours of development work on one system, with a standard minimum term of 3 months. You may cancel at any time by email (admin@freesi.net) or in-service inquiry, and on early termination we refund the undelivered portion as follows.

1. (1) Months not yet started — full refund: The fee for any month whose service has not begun is refunded in full if already paid, and not charged if not yet paid. This applies even within the 3-month minimum term; refunds of the undelivered portion are not restricted. This product carries no commitment discount, so no penalty or discount claw-back applies on early termination.
2. (2) The current (already-started) month — pro-rata partial refund by undelivered hours: For the month already under way, the hours actually provided are deducted and the amount for the undelivered hours is refunded.
   Current-month refund (net) = monthly net fee (KRW 300,000) × (undelivered hours ÷ 4 monthly hours)

   Where a daily pro-rata basis (remaining-days ratio) is more favorable to the consumer, that basis applies (the basis more favorable to the consumer prevails), and VAT is settled on the portion actually provided. If no hours were provided in the current month, that month is refunded in full as well.

3. (3) Unused hours: Monthly hours reset each month and do not roll over to the next month while the subscription is active. On termination, however, the undelivered (unused) hours of the current month are refunded under formula (2) above, and months not yet started are refunded in full under (1).
4. Termination for the Supplier's fault: Where the service is suspended or terminated due to the Supplier's fault, the amount for the remaining term and the undelivered portion is refunded in full.

• Example 1 — cancelled after 1 month (all 4 hours provided) of a 3-month prepayment (net KRW 900,000): The 2 not-yet-started months are refunded in full; the current month provided all 4 hours, so nothing is refunded for it. → Refund (net) = 300,000 × 2 = KRW 600,000 (plus VAT on the undelivered portion).
• Example 2 — cancelled with only 1 of the 4 current-month hours provided: 3 hours undelivered → current-month refund (net) = 300,000 × (3 ÷ 4) = KRW 225,000 (plus VAT). Any not-yet-started months are refunded in full.

3. Server rental

1. Monthly at cost: The current month is billed by usage; on cancellation, the current month is settled and service stops from the following month. As this is not prepaid, no separate refund arises.
2. Annual prepayment (KRW 330,000/year = KRW 300,000 net + KRW 30,000 VAT, for 12 months): On early termination, months already used are deducted and the remaining months are refunded.
   Refund (net) = annual net amount × (remaining months ÷ 12)

   The monthly net equivalent is KRW 300,000 ÷ 12 = KRW 25,000, and VAT is settled on the portion actually used. Months used are counted from the month service started through the month of cancellation. No penalty is charged.

   • Cancelled after 5 months of an annual prepayment: 7 months remaining → refund (net) = 300,000 × (7 ÷ 12) = KRW 175,000, with VAT settled on the used portion.

4. Access after cancellation

Even after you cancel, you may continue to use the service through the last day of the term already paid for; provision stops after that. Alternatively, maintenance members may choose to stop immediately and receive a refund of the undelivered portion under paragraph 2 above.

5. Pro-rata refund for the remaining term

For prepaid services such as annual prepayment, mid-term refunds are, in principle, calculated on a monthly pro-rata basis as above. Where a daily pro-rata basis is more reasonable for a given service, the remaining-days ratio may be used; in either case the basis more favorable to the consumer applies. Where the service is suspended or terminated due to the Supplier's fault, the amount for the remaining term is refunded in full.

For cancellation and refund inquiries, contact us by email (admin@freesi.net) or via in-service live chat. Related questions are also answered in the FAQ.