Maintenance & SLA — Ongoing Support for Stable Operations
Keep your software running smoothly with Freesi's maintenance plans. From bug fixes to proactive monitoring, we ensure your systems stay reliable and up-to-date.
What We Maintain
Bug Fixes
Rapid identification and resolution of software defects to minimize downtime.
Feature Additions
New functionality development and integration based on evolving business needs.
Performance Optimization
Database tuning, caching strategies, and code optimization for faster load times.
Security Patches
Regular vulnerability assessments and timely application of security updates.
Monitoring
Real-time server health checks, error tracking, and performance metric dashboards.
Choose Your SLA Plan
- 1 month free bug fixes after delivery
- Per-request basis after free period
- Email support
- Response within 48 hours (business days)
- Standard priority
- Monthly flat-rate plan
- Response within 24 hours
- Monthly allocated work hours
- Bug fixes + minor feature updates
- Monthly status report
- Monthly flat-rate plan
- Response within 4 hours
- Emergency hotfix support
- 24/7 monitoring included
- Dedicated support channel (Slack/Teams)
- Priority escalation path
Incident Response Process
Report
Issue received and ticket created
Analyze
Root cause analysis and impact assessment
Fix
Develop and apply the fix
Test
QA and regression testing
Deploy
Release to production
Report
Post-incident report delivery
Change Request Process
Request
Client submits a change request
Impact Analysis
Scope and dependency review
Estimate
Cost and timeline estimate
Approval
Client reviews and approves
Develop
Implementation and coding
Review
Client inspection and sign-off
Monitoring & Alerts
Server Health
CPU, memory, disk usage, uptime tracking in real time.
Error Tracking
Automated error detection with stack trace analysis and alerting.
Performance Metrics
Response times, throughput, and latency dashboards.
Alerts (Slack/Email)
Instant notifications via Slack or email when thresholds are exceeded.
Frequently Asked Questions
How long is the free maintenance period?
Every project includes 1 month of free bug-fix maintenance after delivery. During this period, we resolve any defects found in the delivered software at no additional cost.
How much does monthly maintenance cost?
Monthly maintenance costs vary based on the SLA tier and project scope. Contact us for a customized quote tailored to your specific needs. We offer flexible pricing from per-request billing to monthly flat-rate plans.
What is the emergency response time?
For Premium SLA clients, we guarantee a 4-hour response time for critical issues. Standard SLA clients receive a 24-hour response. Basic tier handles requests within 48 business hours.
Are feature additions included in maintenance?
Minor feature updates are included in Standard and Premium SLA plans within the monthly allocated work hours. Major feature development is quoted separately through our change request process.
Can you manage server hosting and operations?
Yes. We offer full server hosting and operations management including cloud infrastructure setup, scaling, backup management, and security configuration on AWS, GCP, or on-premise environments.
What happens when the maintenance contract is terminated?
Upon contract termination, we provide a complete handover including all source code, documentation, server configurations, credentials, and operational knowledge transfer to ensure a smooth transition.
Need reliable maintenance support?
Contact us to discuss the right maintenance plan for your project. We will customize an SLA that fits your operational requirements.
Request a Quote